Privacy Policy

This website is owned and operated by Limosa Holidays ("Limosa Holidays", "our", "we" or "us"). Limosa Holidays is the controller of all personal information collected on this website. Limosa Holidays believe strongly in protecting the privacy of all website users ("you", "yours") and this notice sets out how we use your personal data. By registering on this site, you consent to the collection, use and transfer of your personal information under the terms of this privacy policy.

What data ("personal information") do we gather from you?

We gather personal information such as first and last names, telephone number and email addresses that you provide voluntarily when you fill in appropriate sections of our website. For example when you complete our contact us section, you provide us with personal information which we hold and use for the purposes set out in the next section.

Use of your personal information

Our main aim in gathering your personal information is to provide you with a customised service. If you fill your details in our contact us section we use your personal information in order that we can contact you and respond to any questions and needs that you may have. We use your personal information so that we can carry out your requests. We may also use aggregate personal information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate personal information to third parties. These statistics will not include any data that can be used to identify any individual. If, at some time in the future, we wish to use your personal data in ways other than those set out in this privacy notice, then we will notify you about this and seek your permission to do so.

Sharing of personal information

We may share personal information within the Limosa Holidays family ("Limosa Holidays Family"); by this expression, we mean the Limosa Holidays group and each and any of its associates. The Limosa Holidays Family will process your personal information in accordance with this privacy policy and all privacy and communications legislation. Those selected companies are those that provide technical assistance and support and perform other functions to support our marketing activities. All selected companies may have access to personal information if needed to perform such functions, but will only be permitted by us to use such personal information for the purpose of performing that function (which may include one to which you have expressly given your consent) and not for any other purpose.

We do not currently envisage our wishing to transfer personal information about you outside of the European Economic Area, but in the unlikely event we should wish to do so in future, we will only do so to the extent that it is permitted under all privacy and communications legislation applicable within England and Ireland. Of course if we need your specific and express consent to do this, we will obtain it before transferring any personal information. In all cases, any use of your personal information by the Limosa Holidays Family which has been instigated by us (as opposed, for example, to a promotional partner), will comply with this privacy policy.

Occasionally, with your permission and depending on the purpose for and context in which you gave that permission, we will send to you by e-mail or SMS text message marketing information and news. This may include our sending to you marketing information for the products or services of a promotional partner on that partner's behalf. However, in every case, if you do not elect to receive such communications or if you elect to discontinue receiving them, then we will not send or will cease sending them to you. Also, we reserve the right to use or disclose any personal information as needed to satisfy any law, regulation or legal request, to protect the integrity of the site, to fulfil your requests, or to cooperate in any law enforcement or regulatory investigation. Save for this, we do not sell, transfer or disclose personal information we have collected from you in connection with our web site activities, to third parties outside the Limosa Holidays Family.

Please note that if we are, in turn, a promotional partner of an unrelated company (for example where we are not asking you to submit any personal information to us but are simply providing personal information on our site) and a link exists to that other company's web site where one must visit to take part in that company's promotion, offer or other activity, then the privacy policy of that other company will apply instead of ours.

Whilst we make every effort only to tie-in with reputable companies which have a similar high regard for your privacy, you should make sure you are aware of what their privacy policies say, as we are not responsible for the policies and practices of other companies, including those of other members of the Limosa Holidays Family. If, in the future, a third party acquires Limosa Holidays or substantially all of its assets (whether by merger, acquisition, reorganisation or otherwise) customer data, including personal information, may well be one of the transferred assets.

Cookies

A cookie is an alphanumeric identifier which asks permission to be placed on your hard drive through your web browser when you visit our Site. Once you agree (or your browser agrees automatically if you have set it up in that way) it enables our own system to recognise you when you visit our Site to track the pages you looked at while visiting our Site and therefore to improve our Site and tailor the service to you. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs likes and dislikes by gathering and remembering information about your preferences. For example, when you visit an electronic store such as ours a cookie makes it easier to shop by allowing you to place things into a shopping basket; the basket itself is not a cookie; the cookie is placed on your hard drive and keeps track of your basket versus others in use at the same time. We only use this information for statistical analysis purposes and then the data is removed from the system. Denial of a traffic log cookie may prevent you from using the Site. Overall, cookies help us provide you with a better Site by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you other than the data you choose to share with us. This practice is strictly enforced. We know that people have concerns about cookies but we believe that the benefit that you and we gain from their proper use is worthwhile.

You may set up your web browser (Microsoft Internet Explorer or Netscape Navigator) to notify you of cookie placement requests or decline cookies completely (although you acknowledge that declining them may prevent you from being able to use the Site properly or at all). You can delete the files that contain cookies - those files are stored as part of your Internet browser. To remove cookies from your web browser or to obtain further details on cookies including information on persistent and session cookies please go to www.allaboutcookies.org/manage-cookies/.

This website uses Google Analytics which adds it's own cookies and is vital for our marketing and the continual improvement of the website. As such please read the Google Analytics privacy policy [www.google.com/analytics/learn/privacy.html].

Protection of your personal information and retention

The internet is not a secure medium and Limosa Holidays cannot absolutely guarantee the security of your personal information provided over the internet. However we have put in place various security measures as set out below. The Limosa Holidays website and associated databases are protected by certified firewalls in order to protect your personal information from access by unauthorised persons and against unlawful processing. The website uses the latest technology with full backups. We also keep your personal information confidential. All outgoing and incoming email is scanned for viruses.

We also keep your personal information confidential. We will retain your personal information for a reasonable period or as long as the law requires.

Accessing and updating

You are entitled to see the personal information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us by using the methods listed below. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the personal information we hold about you.

If at any time, you would like to correct the personal information we have about you or if you would like to change your preferences for contacts from us or other members of the Limosa Holidays Family, you can let us know by contacting us by using the methods listed below.

Changes to our privacy policy

From time to time, it may be necessary for us to change this privacy policy, so we suggest that you check here periodically.

Links

This website contains links to other websites. Please note that we are not responsible for the privacy policies of such other websites and we advise you to read the privacy policies of each website you visit which collects personal data.

Questions or complaints: contact us

We reiterate that by submitting your personal information to us you consent to the use of that personal information as set out in this privacy policy. If you have any questions, concerns, comments or complaints about this privacy policy and/or our collection or use of personal information, or if you wish us to stop processing your personal information for any particular purpose or purposes, then please contact us on enquiries@limosaholidays.co.uk or telephone us on +44 (0)1692 580 623.

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