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Financial Protection

AITO logo

As a member of AITO, the Association of Independent Tour Operators, we comply fully with European legislation in respect of the travel industry. We carry full international public liability insurance in strict compliance with the terms of our AITO membership. Click on the AITO logo to view AITO's "Quality Charter".

ATOL logo

Limosa Holidays holds an Air Travel Organiser's Licence, granted by the Civil Aviation Authority. This provides for your protection in the event of Limosa’s insolvency. Our licence number is ATOL 2950.

Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. The cost of our flight inclusive tours includes the ATOL Protection Contribution (APC) we pay to the CAA, and is included within our advertised prices.

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists the flight, accommodation, car hire and/or other services that are financially protected, where you can get information on what this means for you and who to contact if things go wrong.

If you receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

For overseas customers, the ATOL protects you as above if you are joining the tour in the UK and flying with the group from there. Note that travel arrangements you make independently (including ‘Land Only’ bookings for our tours) are not covered by the ATOL scheme. To find out more visit the ATOL website: www.atol.org.uk and see also the following section as well as our Booking Conditions

 
AITOT logo

ATOL protection does not apply to all holiday and travel services in this brochure. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. For tours not including the cost of a flight from the UK or for holidays booked by you as ‘Land Only’, all payments made to us are fully bonded through the  Association of Bonded Travel Organisers Trust Limited (ABTOT). Our ABTOT membership number is 5230.

The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under the Package Travel, Package Holidays and Package Tours Regulations 1992 for Limosa Holidays, and in the event of their insolvency, protection is provided for the following:

(1) non-flight packages commencing in and returning to the UK; (2) non-flight packages commencing and returning to a country other than the UK; and
(3) flight inclusive packages that commence outside of the UK and Republic of Ireland, which are sold to customers outside of the UK and Republic of Ireland.

(1), (2) and (3) provides for a refund in the event you have not yet travelled. (1) and (3) provides for repatriation. Please note that bookings made outside the UK and Republic of Ireland are only protected by ABTOT when purchased directly with Limosa Holidays. 

In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on 02920 468 505 and advise you are a customer of an ABTOT protected travel company.

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